Refund and Returns Policy

Overview

Thank you for purchasing Unshaken: The Road of Resolve from unshakennovel.com. We value every reader and want to ensure transparency in how returns and refunds are handled.

1. General Principles

Books are intellectual property; once accessed, they are considered “used.”
For this reason, returns are limited and refunds are only issued under specific conditions outlined below.
By placing an order, you agree to this Returns & Refunds Policy.

2. Physical Books (Paperback/Hardcover)

We accept returns for physical books only under the following conditions:

Damaged in Transit: If your book arrives damaged or defective, please notify us within 7 days of delivery with photographic evidence. We will arrange a replacement or refund.
Incorrect Item Shipped: If you receive the wrong book or edition, we will cover return shipping and send the correct copy.

No returns are accepted if the book has been read, marked, or used. Only items in their original condition and packaging are eligible.

3. Digital Books (eBook editions)

All eBook sales are final. Once downloaded or accessed, digital products cannot be returned or refunded.
If you experience technical issues (e.g., file not opening), please contact us within 48 hours and we will assist with a working copy.

4. Refund Process

Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping fees (if any) are non-refundable, except in cases of incorrect or defective items.

5. How to Request a Return/Refund

Email us at [email protected] with your order number, description of the issue, and supporting photos (if applicable).
Our team will review your request within 3 business days and provide instructions.

6. Exceptions

We reserve the right to refuse returns/refunds if:

The issue arises from circumstances beyond our control (e.g., delivery delays caused by postal services)..

The request is made after the stated time frame.

The product shows signs of use, reading, or tampering.